FAQ

How much does an eye exam cost?

Eye exams are available through a certified optometrist at Mi Optica. The cost of an eye exam can vary based on:

1- The tests that are included in the exam.

2- If you need a written prescription done by one of our Optometrists we will charge a minum of NAF 35.- for our services.

3- For a customer of Mi Optica, most exams are FREE.

For any more questions Email us at [email protected]

Do I have to go to an eye doctor or can you also do the eye exam?

From of July 2017 all our Eye exams are accept/recognize by SVB.

And most modern companies/ firms do recognize that we at Mi Optica have certified optometrists and are willing to accept our eye exam as an recognized one for coverage of glasses and contact lenses.

For any more questions Email us at [email protected]

How can I make an eye exam appointment online?

Eye exams appointments are available online via this website. You have to be a customer already and we do need to have your email address on file.  If  not send us your email and request and will send you a personal password so you can make you own appointment with one of our optometrists.

For any more questions Email us at [email protected]

How long will it take for my glasses to be ready?

Most of the Bifocal or Multifocal Prescription eyeglasses will be ready within 10 business days total (4 processing days + 6 shipping days). With our standard single vision glasses, you will receive your mostly within one hour.

For any more questions Email us at [email protected]

I have SVB what do I need to do to get an eye exam?

When you want to use your SVB insurance, you can make use of our eye exams or you have to have a referral from your general practitioner to go to your eye doctor.

Not everyone with a SVB insurance will be entitled for a compensation for eyeglasses or contact lenses. this depending on which category and/or the prescrition you have. For example you have  "Seguro Basico" or "Ambtenaar"  then you probably are in titled for some compensation.

 

For more info please contact us at +5999-8885858 to check on the status of your order. Or Email us at [email protected]

 

 

What is my insurance coverage?

Your coverage depends on the plan setup by your employer in accordance with your Medical Care. Your SVB seguro Basico or additional insurance plan will pay most part of your frame and glasses. 

For information on out of pocket cost and coverage, please for any more questions Email us at [email protected]

What is the Worry Free Protection Plan?

At the cost of $10 and 7.5% of the total cost, the Worry Free Protection Plan provides replacement of damaged frames and/or lenses with a discount of 80% copay. The term for the plan is 1 year starting at day 31, after the original date of pickup.

For any more questions Email us at [email protected]

What type of lenses do you offer?

We offer All kind of lenses: single vision , bifocal and multifocal in plastic, mineral,  polycarbonate, and hi index lenses for your regular eyeglasses.  We offer single vision polarized and non-polarized lenses for your sunglasses. 

For any more questions Email us at [email protected]

Do you have lenses that darken in the sun?

Photochromatic , Transition 7 and Transtion Extra lenses are available in Mi Optica.

Ask us for the prices and difference in quality at [email protected]

How do I check the status of my order?

Please contact us at +5999-8885858 to check on the status of your order. Or Email us at [email protected]